English is provided for reference only. If there is any discrepancy, the Traditional Chinese version prevails.

Qenilo Terms of Service

Version: v0.3　Effective date: November 2, 2026 Operator: [Name / entity, individual member status, pending completion]　Contact email: [Customer support email, domain pending]　Address: [Pending completion; disclosure required by law]

Welcome to this website. Please take a few minutes to read these Terms before using the website. By checking the consent box when you first sign in, you agree to these Terms. We record the version of the Terms and the time of your consent.

1. About this website

1.1 This website provides annual fortune reports based primarily on Zi Wei Dou Shu, with BaZi as a supporting method and additional references to Western Zodiac Signs and the 16 personality types. Paid full reports, one-on-one consultations, and (in a later phase) daily LINE reminders and compatibility readings are also available.

1.2 How reports are generated: this website uses its built-in rules engine to select rules based on your chart and combines them with original copy written in advance by this website. All report and compatibility content comes from this rule-based copy. This website does not use AI or any other language model to generate fortune-telling content.

1.3 The same chart and the same rules version produce the same content. If this website upgrades its rules version later, previously generated reports will not be recalculated.

1.4 Calendar conventions: Gregorian years and months are used in all user-facing materials. Internally, BaZi changes over at the Start of Spring, while Zi Wei changes over at the first lunar month. The start date is stated under each monthly heading. This website designed its own method for monthly readings and does not claim that it is an ancient method.

1A. Personal information and website usage tracking

When you provide personal information, you will see the purpose and scope of website usage tracking and can expressly choose whether to consent to analysis of account-linked page categories, visible section categories, active time, and copy / PDF download preparation / print dialog interactions. This analysis starts only if you consent. Your name, birth data, chart, and report text are not sent to Google Analytics. Refusing or withdrawing consent to analytics does not affect report services. LINE and email marketing each require separate consent; consent to these Terms or to the processing of personal information cannot replace that consent. See Section 9 of the Privacy Policy and “Analytics and Marketing Settings” for details about the data collected, retention periods, and withdrawal method.

2. Nature of the service and disclaimer

2.1 All content on this website is for traditional-culture reference and entertainment purposes. It is not medical, psychological, legal, investment, or insurance advice.

2.2 Health-related sections provide only general reminders about daily routines and should not be treated as disease predictions or diagnoses. Seek medical care for physical symptoms. For psychological distress, consult a qualified psychologist or psychiatrist.

2.3 Wealth-related sections do not recommend specific investments. Please assess major financial decisions, including investments, loans, and starting a business, yourself and consult qualified professionals.

2.4 Fortune-telling has no scientifically verifiable predictive power. This website does not guarantee that any content will come true or have a particular effect on you. You are responsible for your judgment and the consequences of decisions you make in reliance on a report.

2.5 If your birth time is uncertain, the report will be less precise. Accounts with an unknown birth time can view a free report, but cannot purchase the full report for now. You must provide the birth time before unlocking it.

2.6 If you select “Other” as your birthplace, this website does not make a longitude-based true-solar-time correction. It uses only the time zone you selected, and the report will state “No birthplace correction applied.”

3. Accounts

3.1 Sign-in method: This website offers LINE sign-in only. When you sign in, this website receives your LINE userId, display name, and email if you authorize LINE to provide it.

3.2 Age: You must be at least 18 years old. A person under 18 must first obtain consent from a legal representative (parent or guardian), who must accompany them or complete the purchase on their behalf. If a legal representative discovers that a minor made a purchase without consent, please contact customer support. This website will handle the matter in accordance with law.

3.3 One account per person: Each person may have only one account. Each account may contain only one set of birth data and one free annual report. You may not lend, transfer, or sell your account.

3.4 Birth data lock: After you submit your birth data (date and time of birth, gender, and birthplace), it is locked and you cannot change it yourself. Check that it is correct before submitting.

• If you entered it incorrectly, you may submit a “Birth data correction” request at /me with the correct information. Each account may make this request once only. This website will process it manually.
• The reason for the lock: allowing the same person to recalculate using different birth data would undermine the meaning of “the same chart produces the same output” and could be used to avoid payment.

3.5 Accurate information: You must provide truthful and accurate information. This website is not responsible for an inaccurate report caused by incorrect information you provided.

3.6 Prohibited conduct: You may not: (1) register on behalf of others or create accounts in bulk; (2) use programs to scrape, attack, or disrupt this website; (3) resell, redistribute, or publicly post paid report content (see Section 8); (4) circumvent payment controls or watermarks; or (5) violate laws or infringe another person’s rights. If you do, this website may suspend or terminate your account and seek damages in accordance with law.

3.7 Account deletion: You may delete your account at any time in /me (a second confirmation is required). After deletion, this website will unlink your LINE account and delete your chart, reports, and birth data within 24 hours. Order records will be anonymized and retained for accounting and tax purposes. See the Privacy Policy for details.

• After deletion, you will no longer be able to read your reports or request PDFs. Deleting your account does not entitle you to a refund for an order that has been paid for and is non-refundable.
• If you register again after deletion, the new registration is treated as a new account.

4. Purchase of digital content (full annual report)

4.1 Product and price

The “2027 Full Annual Report” costs TWD 600 as a one-time purchase and includes:

• Full annual sections on wealth and relationships, plus the wealth and relationship sections for all 12 months;
• The full-report PDF (provided on the schedule in Section 4.3);
• Two full compatibility readings per year ([available after Phase C launches; expected to begin in February 2027]);
• One complimentary month of daily LINE reminders ([available after Phase B launches; the complimentary month begins on January 31, 2027 for all Phase A purchasers]).

Price [tax included / tax excluded, pending confirmation]. Payments are handled by ECPay. This website does not access or store your card number.

4.2 Payment and activation

After ECPay notifies this website that payment succeeded, this website will unlock the full report. You can read it on the website immediately and will receive an “Unlock successful” email and LINE notification. If the notification has not arrived when you return to this website, the page will show “Payment processing.” Please wait.

4.3 PDF timing after payment: days 1–7 and day 8 onward — this website’s design

“PDF delivery begins” means this website’s system has started processing your PDF delivery request. Once processing starts, it cannot be stopped, and a file that has been sent cannot be retrieved.

4.4 Why we designed it this way (plain-language explanation)

(1) The report is a digital file. Once delivered, it cannot be “returned” like a physical product. Once the PDF is sent, you have a copy that you can keep and reproduce permanently, and this website cannot retrieve it.

(2) This website therefore separates delivery into two steps: first, you can read the full report online for 7 days and decide whether it is what you want; after 7 days, if you decide to keep a copy, we will send the PDF. You may request a refund until PDF delivery begins.

(3) The webpage watermark and disabled selection are intended to reduce the chance that the content will be copied in full and then become the subject of a refund request while you remain eligible for a refund.

4.5 Legal basis and your consent

(1) Under Article 19 of the Consumer Protection Act of Taiwan, consumers who shop online generally have the right to rescind the contract within 7 days without giving a reason (the “seven-day withdrawal right,” commonly called the seven-day inspection period).

(2) However, Article 2, Subparagraph 5 of the Regulations on Reasonable Matters as Exceptions to Rescind the Distance Sales, authorized under Paragraph 2 of the same Article, provides an exception for digital content supplied without a tangible medium, or online services that are completed once provided, if supplied with the consumer’s prior consent. The report webpage and PDF fall within this category of digital content.

(3) Therefore, before you pay, the purchase page will ask you to affirmatively check an unchecked by default box agreeing to the following. You cannot pay unless you check it:

• You understand that for 7 days after payment only online reading is provided, that you may request a PDF starting on day 8, and that after PDF delivery begins the seven-day withdrawal right does not apply and refunds are no longer accepted;
• You agree that this website may provide the online digital content immediately after successful payment.

(4) The full text of the items above is shown next to the checkbox, without requiring you to open a separate link. This website records the time of your consent, the Terms version, and the order number as evidence. The payment-success email will also restate the items you consented to, together with the order number.

(5) In other words, allowing you to request a refund before PDF delivery begins is a protection this website voluntarily provides in good faith as part of the transaction, beyond the minimum required by law. After PDF delivery begins, the digital-content exception applies and refunds are no longer accepted.

4.6 Refund process

(1) When a refund is available: You may request a refund without giving a reason any time before PDF delivery begins. This website will also issue a full refund for duplicate charges or when a system issue on this website prevents it from providing the content. (2) When a refund is unavailable: PDF delivery has begun or the PDF has been sent; or, after PDF delivery has begun, you request a refund because the fortune-telling result was “not what you expected” or “inaccurate.” (3) How to request a refund: Email [customer support email] with the subject “Refund request + order number” and include your LINE display name in the message. To prevent impersonation, this website may ask you to send the request from the email address linked to your sign-in account or answer a verification question. (4) Processing time: This website will respond within [3 business days]. If approved, ECPay will return the funds to your original payment method. The time for the funds to arrive depends on the card issuer and is usually [7–14 business days]. (5) After a refund: Your account returns to the free tier, and full-report content and complimentary daily reminders immediately become unavailable. Used compatibility-reading sessions will not be replaced or compensated. (6) If a refund fails or you have a dispute, you may also contact ECPay or your card issuer.

5. Subscription (daily reminders; applies after Phase C launches)

This section takes effect only after ECPay recurring billing launches (expected from February 2027).

5.1 Content: TWD 300 per month. One reminder of up to 60 characters is sent by LINE at 8:00 AM (UTC+8) each day. A “Monthly outlook update” is sent at the start of each month, and an iCal subscription URL is provided.

5.2 Automatic billing: After you consent, this website will charge TWD 300 automatically each month through ECPay recurring billing until you cancel. The subscription page will clearly show the charge amount, billing interval, and first and next charge dates.

5.3 Complimentary month: The one month of reminders included with a full-report purchase will not automatically convert to a paid subscription when it ends. You must actively subscribe separately.

5.4 Cancellation: You may cancel at any time in /me without contacting customer support. Cancellation stops charges starting with the next billing period. You may continue using the service through the end of the period already paid for, and the current period’s fee is non-refundable. This website will refund duplicate or incorrect charges caused by a system error.

5.5 Failed payment: If repeated payment attempts fail, this website will notify you and suspend the reminders.

5.6 Withdrawal right: The subscription is an online service. The subscription page will ask you to check in advance that you agree the seven-day withdrawal right does not apply to the current period once the service has started. The process is the same as in Section 4.5.

5.7 LINE message limits: LINE has message limits. If the available quota is insufficient, this website may send reminders by email instead or adjust the frequency, and will announce the change in advance.

6. One-on-one consultations

6.1 Content: Lewis personally conducts each consultation online. Each session lasts 30 minutes and costs TWD 5,000. The content is still for traditional-culture reference and is subject to Section 2.

6.2 Process: (1) Watch the consultation introduction video; (2) complete the application form; (3) this website manually screens applications and responds within three business days; (4) if approved, we email a payment link; (5) schedule a time after payment; and (6) meet online.

6.3 Screening and scope: This website may decline an application without giving a reason. Complex cases involving spouses, parents and children, employers and subordinates, or business partners are available only as in-person services and are outside the scope of online consultations. No fee is charged if an application is not approved or if you withdraw it before payment.

6.4 Do not provide unnecessary sensitive information: Do not include sensitive information such as medical records, diagnoses, criminal records, or sexual life in the application form. This website is not a medical or psychological institution.

6.5 Scheduling: After payment, this website will offer available times. Please schedule within [30 days after payment]. If this website cannot offer a time for reasons attributable to it, a full refund will be issued. If you have not scheduled by the deadline, this website will notify you once more. If you still do not respond, you will be treated as having [forfeited the appointment without a refund, pending confirmation].

6.6 Rescheduling and cancellation ([the time limits below are pending Lewis’s confirmation]):

• 48 hours or more before the start time: you may reschedule once or cancel for a full refund.
• Less than 48 hours before the start time: you may reschedule once; if you cancel, no refund is available.
• If you are more than 10 minutes late, the session time still runs and no extra time is added. If you are unreachable for more than 15 minutes, you are treated as absent, with no refund and no replacement session.
• If Lewis cancels or is late for reasons attributable to him, the session will be rescheduled or fully refunded.
• If the session is interrupted by an unstable internet connection, time may be added or the session may be rescheduled, depending on the circumstances.

6.7 Statutory rights are not affected: If you exercise a withdrawal right under the Consumer Protection Act within 7 days after payment and before the consultation service begins, this website will handle the request in accordance with law and will not reject it based on Section 6.6. After an online service has started and been completed, the digital-content / online-service exception described in Section 4.5 applies (this website will ask you to check a box in advance on the payment page).

6.8 Audio and video recording: Neither party will record audio or video without both parties’ consent. Please do not record or forward consultation content without consent.

6.9 Results: Consultation opinions are for reference only. No result is guaranteed, and they do not replace professional advice.

7. Prices and promotions

Prices are shown on the purchase page and are stated in New Taiwan dollars. This website may change future prices or offer promotions; completed orders are not affected.

8. Intellectual property and restrictions on use

8.1 Rights to this website’s content, rule text, layouts, chart graphics, heat maps, software, and trademarks belong to this website or its licensors.

8.2 Reports you purchase are for your personal reading only. You may keep a PDF for your own reference, but you may not: (1) redistribute, forward, or publicly post it (including on social media, forums, groups, blogs, or videos); (2) resell, rent, or use it for profit; (3) use it for teaching, readings on behalf of others, or commercial consultations; or (4) input its content into AI model training.

8.3 Watermark: Report webpages and PDFs include your LINE display name and order number. This identifies the version obtained by you and may be used to trace the source of a leak. The watermark is part of your personal information; please do not remove or obscure it.

8.4 Screenshots taken with a mobile operating system cannot be completely blocked, but that does not permit redistribution. If a leak is discovered, this website may suspend or terminate the service and pursue remedies under copyright and other laws.

8.5 You authorize this website to use information you upload or submit (such as text in a consultation application) only to the extent necessary to provide the service. This website will not make it public.

9. Disclaimer and limitation of liability

9.1 This website makes reasonable efforts to keep the service stable but does not guarantee uninterrupted or error-free service. If natural disasters, network issues, or outages of third-party services such as LINE, ECPay, Supabase, Vercel, or Resend cause a delay or interruption, this website will address the issue as soon as possible but will not assume additional liability.

9.2 To the extent permitted by law, this website’s liability to you for damages arising from the service is capped at the amount you actually paid for the relevant transaction. This limitation does not apply to this website’s willful misconduct or gross negligence and does not exclude liability that may not be excluded by law.

9.3 This website is not responsible for losses arising from decisions you make based on a report or from a third party’s use of your account, except to the extent caused by this website’s failure to take reasonable protective measures.

10. Changes to and termination of the service

This website may add, adjust, or discontinue some features. If it discontinues a service you have paid for, it will notify you in advance by an on-site notice and email. If any paid item in that order has not yet been provided, this website will refund the full amount of that order. If you violate these Terms, this website may suspend or terminate your account.

11. Personal information

For information about how this website collects and uses your personal information, see the Privacy Policy.

12. Governing law and jurisdiction

12.1 These Terms are governed by the laws of the Republic of China (Taiwan).

12.2 The parties agree that the Taiwan Taipei District Court will be the court of first instance for disputes arising from these Terms or the service. If the law provides a different venue for consumer disputes (for example, the court where the consumer resides), that law applies, and this Section does not reduce your rights.

12.3 You may also file a complaint with the consumer service center of the special municipality, county, or city where this website is located or where you reside (consumer service hotline: 1950).

13. Changes to these Terms

13.1 This website may revise these Terms. For changes that materially affect your rights, this website will notify you at least [7 days] before they take effect by a notice on this website, LINE, or email, and will state the main changes and effective date.

13.2 After a material change takes effect, you must check the consent box again the next time you sign in to continue using the service. This website will not treat “continued use means consent” as a substitute.

13.3 If you do not agree to the changes, you may delete your account before the effective date. Services already paid for but not used will be handled under Section 4.6.

13.4 Previous versions of these Terms are retained by this website and are available for review.

14. Contact us

Customer support email: [Domain pending]　Hours: weekdays [10:00 AM–6:00 PM (UTC+8)]　Address: [Pending completion]

Appendix: Main statutes referenced in this draft (for attorney review): Articles 12, 18, and 19 of the Consumer Protection Act; Article 2 of the Regulations on Reasonable Matters as Exceptions to Rescind the Distance Sales; the Civil Code (persons with limited capacity); the Copyright Act; and the Personal Data Protection Act.